Q: What is your return policy?
A: If your toque unravels or is damaged (through no fault of your own) within the first month, we will replace the item. Please note refunds are not available.
Q: How do I care for my toque?
A: To maintain the quality of your toques, please ensure they are hand-washed with cold water and a mild soap, and then laid flat to dry. Make sure to detach the tags and poms before washing.
Q: How do I find my size?
A: The Milo, Sophia and Betty toques are designed to fit most adults and teens comfortably. Our Mini toques come in four sizes: Small (11-12cm), Medium (13cm), Large (16-17cm) and Extra-large (24cm).
Q: Where did the color I love go?
A: Currently, our Milo and Sophia collections are available in our distinctive hues of Claret, Olive, Oxford Grey, and Quartz. However, should the availability of these colors change, we will introduce suitable alternatives. It's important to note the Betty and Limited Edition toques are produced in limited quantities and certain color options may not be reproduced. If you have a specific color preference, we recommend making your purchase without delay.
Q: Do you take custom orders?
A: We are presently open to custom orders, where you can select the yarn (a single solid color) and pom color of your choice. These customized hats are available at a price of $50 each (adult/teen sized) and $35 each (baby/toddler sized), with an approximate production time of about 5 business days (shipping time is not included).
Q: How do I pay for my order?
A: We accept payment by Visa, MasterCard, American Express, and Interac via Square. Invoices will be sent via email. Please note, toques will be shipped once payment has been received.
Q: Do you ship outside of Oak Bay/Vancouver Island? What is the cost of shipping?
A: Yes!! We will ship to where you are. Shoppers are responsible for covering the cost of shipping. Parcels are shipped via Canada Post and costs are determined by the destination and the package's dimensions. We will address shipping charges with each customer individually.